Available for new opportunities

Hi, I'm Yash Kavaiya

Conversational AI Engineer

Experienced engineer with 3+ years of expertise in designing and implementing virtual agent solutions on Google's platforms, particularly Dialogflow CX. Specialized in delivering end-to-end chatbot implementations for enterprise clients.

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Senior Analyst

Accenture, Pune

Oct 2024 - Present

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Dialogflow CX Expert

Production-ready virtual agents

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Google Cloud Platform

Enterprise cloud solutions

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Contact Center AI

CCAI implementations

Conversational AI Virtual Agents Enterprise Solutions

Professional Summary

Delivering measurable impact through innovative AI solutions and enterprise-grade implementations

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Experience Highlights

3+ Years of Conversational AI Expertise

Specialized in Dialogflow CX and Google's Contact Center AI platform with proven enterprise delivery experience

Enterprise Client Focus

Successfully delivered solutions across fintech, telecom, and F&B sectors for major enterprise clients

Proven Results & ROI

Delivered measurable improvements in customer experience and operational efficiency with quantifiable business impact

Google Cloud Certified Professional

Multiple Google Cloud certifications in AI, ML, and cloud architecture with hands-on implementation experience

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Key Achievements

40%

Reduction in Average Resolution Time

Enterprise virtual agent implementation

30%

Reduction in Data Retrieval Time

Cloud-based AI solutions architecture

25%

Increase in Customer Engagement

Voice-enabled virtual agent for telecom

35%

Improvement in Test Coverage

QA Engineer AI Agent automation

Professional Experience

Leading AI initiatives and delivering enterprise-grade conversational solutions

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Senior Analyst

Accenture

Oct 2024 - Present | Pune, India

schedule Current Role
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Production-Ready Virtual Agent

Developed and deployed Dialogflow CX solution for client POC with advanced conversation flows

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Executive Collaboration

Collaborated with client technical leads and executives for comprehensive CCAI implementation

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QA Engineer AI Agent

Created AI agent for testing automation, improving coverage by 35% and accelerating development

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AI Engineer

Tata Consultancy Services

Oct 2021 - Oct 2024 | Bangalore, India

schedule 3 Years
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Cross-Functional Leadership

Led teams designing virtual agent solutions for fintech, telecom, and F&B sectors

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Cloud Architecture

Architected cloud-based conversational AI solutions using Google Cloud Platform suite

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Voice-Enabled Solutions

Delivered voice-enabled virtual agent resulting in 25% increase in customer engagement

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Analytics Dashboards

Built custom analytics dashboards providing actionable insights from virtual agent interactions

Dialogflow CX Cloud Run BigQuery Vertex AI Firestore

Technical Expertise

Specialized in Google's ecosystem with deep expertise in conversational AI and cloud technologies

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Conversational AI

Dialogflow CX/ES
Google CCAI Platform
Virtual Agent Development
Intent Mapping & NLU
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Cloud Technologies

Google Cloud Platform
Cloud Run & Functions
BigQuery & Analytics
Vertex AI & AutoML
psychology

AI/ML

Natural Language Processing
Large Language Models
RAG Implementation
TensorFlow & PyTorch
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Development

Python & JavaScript
SQL & NoSQL
REST APIs & GraphQL
Flask & FastAPI

Google Cloud Certified Professional

Specialized certifications in Google's AI and Cloud technologies

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Virtual Agent Development

Dialogflow CX for Software Developers

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Contact Center AI

Conversational Design Fundamentals

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Advanced Agent Design

Dialogflow CX Implementation

Featured AI Implementations

Enterprise-grade conversational AI solutions delivered across multiple industries

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Enterprise Virtual Agent

Customer Service Automation

Dialogflow CX Enterprise Production

AI-powered virtual agent handling routine inquiries, appointment scheduling, and complex issue escalation with robust security and compliance measures.

check_circle 40% reduction in average resolution time
check_circle Complete deployment lifecycle management
check_circle Enhanced security and compliance measures
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Contact Center AI

Sentiment Analysis & Insights

CCAI NLP Analytics

Comprehensive CCAI solution with Dialogflow CX virtual agents, Agent Assist, and Conversational Insights featuring advanced sentiment analysis.

check_circle Advanced emotion and sarcasm detection
check_circle Executive alignment with measurable ROI
check_circle Customer needs advocacy and feature development
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Banking Assistant with RAG

Multi-Channel Financial Advisor

RAG Banking Multi-Channel

Financial advisor virtual agent using Dialogflow CX with Retrieval-Augmented Generation for accurate responses to complex financial queries.

check_circle 90% positive feedback across all channels
check_circle Secure banking core system integration
check_circle Regulatory compliance and data protection
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Omni-Channel Retail Agent

Unified Customer Experience

Retail Omni-Channel CRM

Cloud-based conversational solution enabling seamless customer interactions across web, mobile, and in-store kiosks with real-time inventory management.

check_circle Real-time inventory and order status updates
check_circle Personalized product recommendations
check_circle Brand-aligned conversation experiences

Innovation & Hackathons

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BoBuddy

Bank of Baroda Hackathon 2024

Conversational banking solution showcasing innovative customer service through AI

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Google Vertex AI Hackathon - Finalist

Advanced virtual agent with intelligent financial advisory capabilities

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Mixtral Healthcare

Mixtral Hackathon

Healthcare conversational solution demonstrating technical excellence and real-world applicability

Education & Certifications

Strong academic foundation with industry-leading certifications

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IIT Madras

Online Diploma in Data Science

Mar 2021 - Ongoing

star GPA: 3.25/4

Relevant Coursework:

Machine Learning Advanced Mathematics Statistics Tools of Data Science Business Analytics
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NIT Surat

Master of Science in Physics

2017 - 2021

star CGPA: 9.15/10

Relevant Coursework:

Mathematical Physics Probability & Statistics MATLAB Linear Algebra Computational Applications

Professional Certifications

Google Cloud

verified Virtual Agent Development in Dialogflow CX
verified Contact Center AI: Conversational Design
verified Advanced Agent Design & Implementation

Microsoft

verified Azure AI Fundamentals (AI-900)
verified Azure Data Fundamentals (DP-900)
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Additional Training

verified Data Analytics with Python (IIT Roorkee)
verified Python for Data Science (IIT Madras)
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Achievements & Innovation

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Multiple hackathon finalist positions including Google Vertex AI Hackathon

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Innovative solutions in banking, healthcare, and conversational AI domains

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Created "Dialogflow Buddy" productivity tool with 500+ LinkedIn community

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Community Contributions

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Speaker at GDG Community Day on "Building Intelligent Agents with Vertex AI"

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Technical presenter at MIT Pune GDGoc WOW on "Creating AI Agents"

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Authored technical articles on Dialogflow CX best practices

Let's Connect

Ready to discuss your next conversational AI project or explore collaboration opportunities

Get In Touch

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Location

Pune, Maharashtra, India

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Current Role

Senior Analyst at Accenture

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